How can I get my case escalated higher up within eBay - hitting brick wall with Support Team

[spd800c]

As a seller I have been short-changed by eBay and treated very unfairly.   I have repeatedly requested escalation to higher up but met with 'deaf-ears'.  Can anyone provide details for how a case can be escalated beyond the Support Teams in India or can anyone provide a UK email / telephone number?

[john1297576]

How have you requested escalation? What are you trying to escalate?

The only case a seller can open is an Unpaid Case, and that is escalated after 4 complete days by answering the question have you been paid. Anything else you have been trying to do I cannot imagine.

You answer NO and case closes, you get a refund of the selling fee and can safely relist.

[spd800c]

It is a simple case of eBay not assisting me with the seller for something I sold. Buyer claimed non-delivery, eBay refunded him postage and item cost - I lost out on postage as nobody refunded my postage. Pack Link handled the shipment and labeling and Hermes was meant to deliver. It turned out that Hermes driver did not bother to deliver yet I was still charged by eBays Pack Link services. Without checking/investigating delivery was made or not made, eBay refunded buyer. Pack Link has been very unhelpful and so has been the eBay support team (India based)

[spd800c]

I found the head office contact details including CEO

[tobiasd4]

If item not delivered, you have to claim from packlink yourself,
it is not automatic as sellers can use any carrier they wish.

[spd800c]

Update - I found details as to complaints to CEO/Director etc. I will try and get refund via paypal