Preferential price setting

As a new seller, I was very confused. A customer asked me what the price was for 1000 pens. I told him the price. But then I found out that I would n’t set it at all. I want to ask whether to set the price first and let the customer take it, or give the customer a partial refund after taking the original price? If it is a partial refund, what is the specific operation?
If anyone is willing to help me solve the problem, I will be very grateful.

 

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plpmr
Experienced Mentor

these are the UK boards and as you and your goods are in China you need to log in to your own boards or ebay.com to be sure the advice you receive is accurate.