Payment blocked by eBay

[d50wood]

I sold an item on eBay 10 days ago. The buyer paid by PayPal. According to eBay, because I was a new seller the payment would be witheld until the item was delivered. Can they do this?

The item was delivered about a week ago and my payment has still not been received. I have had extensive correspondence with the buyer, who insists he has paid and his paypal account shows it as 'pending'.  In the meantime a non-payment issue was instigated with eBay and subsequently closed. The seller now has an unjustified black mark against his name for non payment (and he has the item). How can I get this black mark removed, because it's an issue between eBay and PayPal?

I can't believe how badly eBay has handled this. You can criticise everything and everone online except eBay itself.

Can someone out there tell me how to to get my payment? And how to remove the unwarranted black mark against the buyer?

Dave Wood

[pixiesen2012 · Accepted solution]

when you sell the money goes to the email address that auto filled the payment field when you created the listing,

if you use a different email address for paypal you have to change it when creating the listing

click on 'sell similar' to see what email address is in the payment field

the buyers payment went there,

you cannot undo the non payment strike, but you can apologise to the buyer,

the buyer should be able to appeal the strike as they have proof they made a payment