PARTLY OPENED / MISSING ITEM

[masters123456789]

Hi, im a new ebayer and recently sold an item, I sent the packaged signed for via Royal Mail and the buyer has since claimed it was 'Partly open' and one of the 3 items was missing, my description does say artwork of the products does vary and they are claiming the most sought after artwork is missing, these items were packaged well and I dont see how any or even 1 would be able to come out due the way it was packaged, I dont want to receive and bad feedback but I feel this is a fraudulent claim could anyone advise. 

Thanks

[redwick1]

Usually if an item is opened and sent by RM then they put it in a bag and mark it as Damaged ( or used to do that)

Your buyer should open a not as described dispute and once they do then you send a pre paid label for the return of the items and ask them to include all packaging as you can claim off RM if it was damaged in the post.

Once you have the item back then refund in full 

Then claim.

You should do that as if there is any suspicion the buyer is not truthful RM will have a record of claims concerning that member

You are selling lots of new items so should be registered as a business