Negative feedback.

[kevtom1]

Has anyone else had difficulty getting eBay to remove unfair negative feedback?

I sold an item which was new in the box but the box was less than perfect so I sold it as a used item. However, I thoroughly checked the item before listing it.  The buyer raised a refund request stating that the item had loose parts and did not work. I contacted the buyer to find out more information, who was extremely rude and uncooperative.  I kept in constant touch with eBay in regard to this.  I had the item back and surprise, surprise there was absolutely nothing wrong with it.  I raised a complaint against the buyer for misuse of eBay rules.  This buyer added negative feedback on me stating the item did not work and eBay will not remove it.  I have removed all of the items I had for sale and will neither use eBay to sell or buy on again.

[john1297576]

Feedback is over a month old so is too late to be removed.

Just because you have come up against a bad buyer why punish yourself, Ebay doesn't care whether you use ebay or not, so you are the only loser.

Ebay never sees what is sent or returned, so if the buyer changes their mind they invent an excuse to return,and ebay will allow it. It is best to accept and not question the return. 

Much better is to have a sensible returns policy, "Returns accepted within 14 days, BUYER pays return postage", then buyers do not have to invent reasons and it clearly sets out who pays for return postage.