Naming and shaming?

[avonvalleymusic]

We've experienced a high number of vexatious claims for non-delivery and some outright attempts at theft recently. Sadly, a lot of these scammers are pretty careless with their digital footprint, It has been suggested that we name and shame on social media. Any experience of this? (Cough! Asking for a friend) 

[rusticrye]

Absolutely not. Not only would it breach the rules of all social media platforms that I know of, it's also illegal, and can get you sued for libel.  When you have problems with buyers who make claims that you can prove are false, you use the legal route.  We live in a civilised society, because the law clearly states 'innocent until proven guilty' - in a court of law, that is, not by a bunch of gun-toting vigilantes or their internet equivalents.

@avonvalleymusic 

[avonvalleymusic]

I see the attempt at humour in the original post has passed you by. Hidden in the joke was a request for advice on the tsunami of vexatious Item Not Received claims. If you could shed some light on how these can be reduced so I spend my time helping customers who have a genuine issues, I would be grateful.