My email payment address is no longer in use. How do I update to a new address.

[uk2013-lind]

Hi,

My old email address which payments were made into ebay and then ended up in my Paypal account is now deleted. I have updated my Paypal account and my ebay account with the new email address. Only to find that when my items sell the payment is taken on my old email address and it does not reach my Paypal account.

I have chatted many times online with ebay but I seem to be going around in circles.

Can anyone help please?

[**peaseblossom**]

You also have to update it on your listings during the listing process.  Once added to a new listing it should remember it after that but always worth checking.

Ask the buyers to log directly into their Paypal account and cancel the unclaimed payments.  Then ask them to pay direct from their Paypal account to the correct email address using the Send & Request link at top of the summary page in their Paypal account.

If they are not happy paying to another email address or can't manage it you can cancel the transaction with buyer's agreement (via More Actions, right of item on sold page > Cancel > Buyer asked to cancel) and relist with the correct email address on the listing for them to buy again.