Malicious negative feedback

[sparkles786-13]

Hi, I recently sold an item on ebay which was recieved by the buyer who then without any exlanation left a short negative feedback stating simply 'not nice' there was no communication from the buyer to indicate a problem. I sent the buyer a message to ask what the prolem was and she replied simply the item was used and worn, I stated that the item was advertised as worn but offered the buyer a full refund and for her to return the item to which she replied 'no its ok'.  

On checking her feedback left for others I can she has recently left another seller negative feedback stating 'v bed'. Both m yself and this other seller had 100% positive feedback until this buyer left negative. I contacted ebay to say I beleived that this was malicious and unfair as I even offered a full refund although the item was as a described. Ebay responded that the negative feedback was within their policies and that it can't be changed.

I find this totally unfair as on this basis anyone can leave negative feedback for no reason other than to be malicious and ebay won't intervene. Can anyone please help or advise.

[floral.lines.supplies]

If ebay won't do anything there's nothing you can do. I'd simply reply to the negative feedback with - buyer refused to return item for a refund.