Listing description wrong after item sold how to resolve

[noahgk]

Hi guys
I listed an item which sold. Buyer paid. I posted. Buyer received bit item wasn’t what he expected. He messaged me and I reread my description and realised my mistake.
Item title was correct but details said item came with a plug, which it doesn’t. My mistake totally.
I’ve offered the buyer a full refund or a partial refund if he wants to keep what I’ve sent him.
He declined both. I was selling another of the items and he said he wanted me to send him that free. I said I’d do this albeit reluctantly because of the loss to me not now being able to sell it to someone else.
He’s told me I’ve deliberately deceived him and only sent him the cheaper of the two items because of the low value of the bid. I haven’t. I didn’t have the other item to sell or send. It was purely a listing error. I stupidly used the sell similar item function for ease without checking the wording!
I’ve contacted eBay who’ve said offering a full refund is a suitable resolution and I’ve not disobeyed any selling rules.
The buyer has now given me 7 days to send the “missing” item or how he will instigate private court proceedings for compensation. Ive had legal advice from a local solicitor in currently using for a family matter who’ve said the same as eBay. They will represent me when the court proceedings arrive and on the day of the hearing but obviously at a cost.
A listing error, which is totally my fault and I should have spotted at the time but didn’t is now going to cost me dearly both financially and emotionally.
I’m at a complete loss what to do or say next.
The buyer is adamant this has been deliberate deception and wants the item that I can’t send because I don’t have.

[john1297576 · Accepted solution]

You have offered a full or partial refund, what does the buyer want, blood?

Let him waste his time and money on legal action. Ebay provide the solution, he opens a Not As described case, you provide return postage label and on return you refund in full.

If buyer is silly enough not you use the correct route, then he is beyond help.

Add him to your Blocked Bidders List, you can do without his custom. I suggest not even bothering to reply any longer,  it is a lost cause when a buyer resorts to empty threats.

[noahgk · Accepted solution]

Thanks for the reply John.

Unfortunately he seems hell bent on punishing me legally for my error. I’ve responded to him immediately, explained and apologised, offered a full refund. Even said I’d send the same item again for free. But he’s insisting I’ve conned him, it’s all been deliberate.
It’s just very very bad luck on my part that I didn’t check the wording and spot my listing mistake and the
Buyer turned out to the most unreasonable person on the planet!
Like everyone right now, life is insecure, worrying and concerning and this just couldn’t have happened at a worse time.

[*****sonny*****]

Communicate with your buyer that he HAS to open an 'Item Not as Described' case. After which you send him a return label (at your cost) and upon return, refund him.

Don't be pressurised into doing anything else and don't worry about it, he won't instigate court proceedings.

As a seller, you have done everything you need to do.

[noahgk]

Thanks Sonny. eBay are happy with how I’ve dealt with it.
But said he has to raise this/open a case of his own accord.
From the endless and very long messages I’ve had from the buyer, simple and straightforward processes are not his style!
My Mistake and I’m happy to fully refund, I don’t even want the item back now to be honest but it’s the personal allegations that have upset me.
15 years of buying and selling on eBay and never encountered anything as harsh and unnecessary as this!