Items sent "signed for"

[fones4nhs]

Hi there....I posted two items, one on 15/12, the other on 16/12, both by 1st class "signed for". The one on 16/12, I sent "signed for", hoping it would arrive next day, as the buyer asked if I could send it quicker, even though the listing did state "1st class", obviously the quickest way anyway. I have kept track of both items, but Royal Mail are  still showing the "we've got it" message, which seems an excessivly long time. I have messaged both buyers, asking if they have in fact received the items, but didn't sign for them, but have had no response from either of them. Can anyone offer advise in this situation, or do I just wait, and assume they have in fact been delivered? Many thanks.

[roger_roger_over_and_nowt · Accepted solution]

The signed for service was dropped months ago so neither of your buyers would have been asked to actually sign for the items,the postie does it on their behalf.

RM are currently in a complete meltdown so it's not surprising that their sytems are not being updated as and when they should be.

It's in the lap of the bods really,some stuff seems to get through as normal and in other cases it can take 3 to 4 weeks for an item to arrive.

Have you tried ringing RM as they used to be able to give you more accurate info on the phone.

[tobiasd4 · Accepted solution]

Talking to my postie today, they are concentrating on parcels where they can, but still behind,
letters are are taking a back seat, so don't expect cards before Christmas.

[fones4nhs · Accepted solution]

Hi again, and thanks for your advice. I take on board what you say, but had hoped the buyers might have replied to my message to them as to whether they had received their items or not, particularly when one buyer asked me to send quicker if possible. I guess no news is good news! Thanks again. Much appreciated.

[tobiasd4 · Accepted solution]

Never chase buyers, they will soon tell you if item does not arrive.

[fones4nhs · Accepted solution]

Very true!! Ha! Ha! Thank you. Maybe I'm being too vigilant?? Merry Christmas.

[giraffe-heights]

There are some big delays this month, I was told 1st would take priority over 2nd but still no guarantee's on timescales, that said you should see an update on the tracker at the time of delivery. If your customers have not complained I would wait, keeping an eye on the tracking and hopefully they will make it through on time.