Item Not Described via Global Shipping Programme

[aqiq007]

Hi All,

So I sold a home entertainment system via GSP worth £700 on to the US and now the buyer has opened an 'Item Not Described' case, stating that the box was open upon receipt and there are parts or pieces missing (the item was originally sent sealed as received from the supplier). When queried upon (numerous emails sent), the buyer does not wish to disclose any more information than the aforementioned and does not want to supply any photos either; instead they have advise that they wish for ebay to decide on the case (01/01/21).

I should mention that I have sold a a few of these without any issues, I have over 800 feedback (100% positive) and the buyer has over 350 feedback (100% positive).

Ebay have given me 4 options: accept return, partial refund, full refund after which, if none are selected, ebay will decide to outcome.

What can I do here:

1) If left to ebay what can I expect the likely outcome of this to be? Will they take into consideration that this package was opened prior to receipt?

2) If returns is selected, then will I be expected to pay out the cost for returning the 8KG item from the US? Even if approved, what if the buyer sends a different item in its place?

3) I am even happy to offer a partial refund but the buyer does not wish to give me any more information.

Please help?

Thanks,

Aqiq

[ruby*tuesday]

You will have to Accept the Return and supply the Returns Label through the Case. (unless you prefer to just Refund and let them keep the Item.)  If you don't EBay will Step in and Refund from your Account. You will lose any EBay Credit of your Selling Fees and Receive a Damaging Defect on your Account. 

You are also Trading illegally on a Private Account which is just for Selling your own 2nd Hand Items from in and around your home.You will have HMRC chasing you. You need to correctly Register as a Business. Go to Help and Contact at the top of the Page and Enter "Upgrade My Account."