Item NAD case opened for an item listed as SPARES /REPAIR

[agloriousspringday]

I sold an item as SPARES/REPAIR which once the buyer received, they opened a case requesting a return citing it as item NAD.

They claimed some pads were missing and a pad holder(?) and asked me to send it to them. I looked into the items they wanted and responded very courteously saying that the items they asked for were not mentioned in the listing, nor photographed and that I actually don't have them. Google showed the part they mentioned can be bought for £11 so I offered a partial refund of £8. This was more than I feel the need to because after all it was sold as SPARES/REPAIR so really, its sold as seen, right? But the £8 I offered was because I really didn't want a negative in my feedback-  and also,  if I were to look at it from a different angle, the package cost nearly a tenner to post out alone, so if I were to cover return postage too, that's quite some dip in the funds.

The buyers very first message was normal tone albeit demanded I send them out extra things mentioned above- but the tone really turned after that and they've been incredibly rude in their messages calling me a 'liar' and telling me to 'stick it' (the partial refund) which I don't even think he is deserving of now, either! 

Lo and behold, this evening I see they've left me a Neg (which is not a fair rating as the missing electrical cable (wire) was mentioned in the listing and the rest of the pictures show the exact item as it was advertised

I really do not want to be forced to take it back and grant the buyer a full refund as well as having to foot return postage. I was really trying to be civil all because I don't want the neg (which I have got now) This case has been weighing on my mind all day, and I'm so disappointed to see comment on my feedback. 

Surely if an item seels as SPARES/ REPAIR, there should not be a  NAD option available? 

Wha should I do? I can't see an option to close the case... what do you wise forumites advise my next step to be? 

Thanking in advance

[agloriousspringday]

I sold an item as SPARES/REPAIR which once the buyer received, they opened a case requesting a return citing it as item NAD.

They claimed some pads were missing and a pad holder(?) and asked me to send it to them. I looked into the items they wanted and responded very courteously saying that the items they asked for were not mentioned in the listing, nor photographed and that I actually don't have them. Google showed the part they mentioned can be bought for £11 so I offered a partial refund of £8. This was more than I feel the need to because after all it was sold as SPARES/REPAIR so really, its sold as seen, right? But the £8 I offered was because I really didn't want a negative in my feedback-  and also,  if I were to look at it from a different angle, the package cost nearly a tenner to post out alone, so if I were to cover return postage too, that's quite some dip in the funds.

The buyers very first message was normal tone albeit demanded I send them out extra things mentioned above- but the tone really turned after that and they've been incredibly rude in their messages calling me a 'liar' and telling me to 'stick it' (the partial refund) which I don't even think he is deserving of now, either! 

Lo and behold, this evening I see they've left me a Neg (which is not a fair rating as the missing electrical cable (wire) was mentioned in the listing and the rest of the pictures show the exact item as it was advertised

I really do not want to be forced to take it back and grant the buyer a full refund as well as having to foot return postage. I was really trying to be civil all because I don't want the neg (which I have got now) This case has been weighing on my mind all day, and I'm so disappointed to see comment on my feedback. 

Surely if an item seels as SPARES/ REPAIR, there should not be a  NAD option available? 

Wha should I do? I can't see an option to close the case... what do you wise forumites advise my next step to be? 

Thanking in advance

[*knight-rider*]

if they`ve opened a case for not as described, you may as well just accept the return and refund on return, because Ebays return process is automated. The problem is, even with items sold as `spares and repair`, they can still be not as described, though i`m not saying that`s the case here, but Ebay pretty much always sides with the buyer.

My advice is to try speaking to Ebay about it on `live` chat and see if they will do anything, but if they do, there`s nothing stopping them going to paypal and opening up another case there, so in all honesty, i`d just refund them and move on, but i`d certainly try and get the feedback removed, because you`ve clearly tried to sort it 🙂