I sold an item of clothing in perfect condition but the buyer claims it is badly stained

[lilboux]

Firstly the buyer requested £20 for cleaning the item, then after i said no becasue the item was perfect condition and after 3 more days they are now asking for a refund.  If the item is damaged then the seller has done it, so not only will i have lost £140, the item will be unsellable.  I have asked for Ebay help but they say to accept the return and then appeal when it arrives.  

I seems that the rules only protect the buyer and are very unfair.  Any advice would be welcome.

[tsmgmd]

At the end of the day eBay have to abide by UK law which states a item description must match the item sold.

And if a buyer says the item is not as described then you have no option but to send your buyer a prepaid label to return the item to you.

On receipt you must refund your buyer in full.

If there is a dispute with the returned item you should speak to eBay.

You should add the buyer to your blocked bidder list as well.

[lilboux]

The annoying thing is that the item was perfect. So annoying that as a seller you don’t have a leg to stand on.

Sam Dowdall