I sold an item for spares or repair but buyer says they didn't know and want to return it

[sara.go]

First they lie and say they paid double the amount, then later they claim they didn't know it was broken and it has parts missing and is damaged.

I sold it as spares or repair and the photos and description was clear. I didn't accept returns on this item, but they have made a return request sayin that the item is damaged. Do I have to accept and do I have to cover the postage?  it seems that I'm going to lose out any way! 😞

[rusticrye]

Ebay has no idea what you actually sent as they were not present when sent or received, so they have to take a buyer's word for it when they claim an item has arrived damaged, faulty or not as described, as per their Money Back Guarantee (which you agreed to abide by when you registered your account). They can't get into disputes between you and a buyer - only a judge can decide if a buyer is a liar or a scammer.

So yes, you have to accept the return. That will trigger a tracked returns label to the buyer, which you'll be charged for when/if the buyer uses it. If you dig your heels in and refuse, the buyer will escalate the request to Ebay, which they can do after 8 full days, and Ebay will either supply a tracked label at your expense or force a full refund without the need for return. Either of those will trigger a damaging defect on your account, for not agreeing voluntarily, something which your account looks as if it might not bear.

When you get the item back, refund in full via the request (which will auto-credit the selling fee back to your Ebay account), and if the item arrives back exactly as it was when you sent it, report the buyer to Ebay for abusing the MBG (via the 'report' button on your 'leave feedback' page). A few of those from different sellers, and their account will soon be toast.

You also have the option of taking legal action against the buyer for defrauding you of return postage. And if the item arrives back in a different state, or you receive back an entirely different item, you have that option too, of course. Come back for further information if you choose to go down this route.

@sara.go 

[tsmgmd]

It appears your listing was correct. 

But besides everything else your buyer claims it's damaged. 

That is enough for eBay to accept a not as described claim from your buyer. 

Looking at the pictures it appears the lcd display is u/S. 

So the only possible spare might be the circuit board or the rubber keyboard.