I provided tracking - the buyer is claiming not to have received the item! How do I contact Ebay?

[shortred0]

I provided tracking information which shows the item delivered.  The buyer is claiming not to have received it.  Ebay resolution centre has refunded the payment to the buyer even though I entered tracking details.  How do I contact Ebay and appeal the decision.  When researching an appeal, the instruction is to CALL EBAY - HOW?!!

[**peaseblossom** · Accepted solution]

Go to the very bottom of this for live chat and phone options:

https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

[shortred0 · Accepted solution]

Perfect! Thanks.

[john1297576]

Did you load tracking when marking as dispatched? That is the only sure way of winning, adding after a case has been opened does not always work.