I have a buyer who won an auction but I find has no feedback history and hasn't paid

[999buttercup]

Hi and good evening everyone

I have a buyer who won an auction but I find has no feedback history and hasn't paid yet, despite my asking for the payment. I understand that I can wait 2 days then open a non payment dispute. Also that I can then offer a second chance to another buyer.

My question is, I listed the item under a £1 max fees deal. If I go down the second chance route, will I still have the £1 max offer limit, or Wil I be liable for the full 10% of selling price?

Any suggestions or comments welcome, the auction only ended 12 hours ago, but I doubt I will get paid by the buyer now.

Thanks all

[john1297576]

"My question is, I listed the item under a £1 max fees deal. If I go down the second chance route, will I still have the £1 max offer limit, or Wil I be liable for the full 10% of selling price?"

Simple answer is wait for the next £1 offer and relist then. It could be this weekend with luck, just after you have closed the unpaid case.

[m25jet]

You'll only get the £1.00 final selling fee on this transaction if the winning bidder actually makes payment for the item.  One of the terms of the offer is that the item must seller during the first listing period - therefore, if the transaction falls through, whether you and the buyer mutually agree to cancel the sale or you have to open an Unpaid Item Dispute and end up closing it without receiving payment from the buyer, then you won't get the £1.00 final selling fee.

If you do end up cancelling the sale at the buyer's request, or if you have to open an Unpaid Item Dispute and end up closing it without having received payment, then you can make a Second Chance Offer to one of the bidders who lost the auction, but not before that point.  If you were to make a Second Chance Offer before the winning bidder had paid for the item but the sale had not been cancelled by mutual agreement and you had not completed an Unpaid Item Dispute against the buyer, then by offering the item to another buyer you could potentially end up with two buyers for the same item.  Unless you have two identical items for sale so that you could send one item to each buyer then doing that is likely to cause you a lot of grief, as you'll have to let one of the buyers down and say "Sorry - the item's no longer available", in which case you'd be at risk of receiving damaging negative feedback from the buyer that you let down.