How to report a non paying buyer

[ajax-lives-forever]

I sold two items and immediately the buyer said he couldn't pay for one of them but was happy to pay for the other. I agreed to cancel this transaction and started the process which meant he had to respond to the request and agree for me to cancel it. He never replied to it, and I have sent several messages to him asking him to do so and he just doesn't reply. I now want to mark it as payment not received and open a non payment case as I have done with his other item but it won't let me do anything with this item until he responds to the already open case!! How do I get round this please as I want to close it and relist the item?

Many thanks,

[john1297576]

After10 days YOU close the Request.

You should have used the reason for cancellation as "Buyer's Request" although I think now they have to originate the request and the cancellation is then instant.

Agreeing to buyer paying for one and not paying for the other could have turned out nasty. If you complete an unpaid case NO feedback can be left, but buyer could cause all sorts of problems with the one they paid for, including bad feedback.

[angelah1847]

Once you have cancelled a sale you cannot cancel it and open an unpaid item case instead, I'm afraid it's not possible.

The cancellation will 'time out' after 10 days if the buyer doesn' respond and you'll receive a refund of your seller fee.

[plpmr]

once you have started a cancellation you cannot open an unpaid case.

[ajax-lives-forever]

Many thanks to all for the replies - I'll just wait for it to time out in a day or two then!! In 16 years of ebaying this is the first time I've had an issue like this and take your point about it could have become nasty, I was trying to be a good seller and he seemed genuine in his messages so rather than lose both sales attempted to be reasonable. It won't happen again though!!