How do I get ebay to help me with returned shoes which I think have been deliberately damaged

[fionat3591]

I want ebay to help me resolve problem with returned shoes.  Looked at resolution centre but nothing fits in with help I need.  What can I do?

Buyer has returned shoes to me which she claims "Just exploded" the first time she wore them.  I had worn them on several occasions and decided to sell them as they were too big.  The rubber bits on heels look as if bits have been deliberately pulled off.  The shoes have been totally destroyed.  I find it hard to believe that both shoes would have exactly the same damage.  

[john1297576]

If buyer has opened a Not as Described case and you have provided a return label, you have very little choice but to refund. That is what ebay would tell you, if not then they would simply be telling you what you want to hear.

If buyer has tracking showing delivered, on day 8 they can escalate to ebay who will refund. You will NOT get the selling Fee Refunded and youwill get a Defect on your account.

Ebay never see what is sent or what is returned and 99.9% will accept the buyer's word. 

After refunding you can report the buyer for abuse of the Returns System, but that will notget your money back and it is unlikely any action would be taken.

This is one of the many risks of selling on ebay. A user friendly returns policy can help reduce abuse - " Returns accepted within 14 days, buyer pays return postage".