Help I need refund from Packlink

[leighs-bargain-buys]

Hello my first time posting have been a member for 14 years, I am shielding due to Covid - 19 so not oging to post office.

I need a refund from Packlink but it is asking for the reference number and invoice number.

I have no clue what one of my Paypal invoices relates to the item as none of the 5 i have paid for today via Paypal actually say what item it relates to.

This is ridiculous if i click print postage label on the actual item and do this via Packlink why on earth would there be no reference relating to the item.

Maybe it's me being thick but can anyone point me in the right direction.

Is there anywhere on the item's sale page that wil give me the reference and invoice number for the Packlink transaction.

Thank you

Leigh

[markea-1642]

From Packlink purchase screen on E Bay

Click on the top ‘Buy E bay delivery Labels in Bulk’

Click on your item in from your list of label purchases. This will show you the reference number prefixed GB and a string of numbers.

Click on the help button on the bottom of the screen and this will take you to make a claim

Before claiming:  Screen Print your eBay Sale, Your Paypal Receipt as you need proof of cost.

You will be asked for the GB and tracking ref on the claim form.

[markea-1642]

Hi

I am slightly confused by your question.  Did you buy your Packlink label through E Bay.  If you did then the tracking referenece would have been attached to the item you purchased the label for. In order to cancel a label go into the 'Buy Lables in Bulk'. then click on packlink. This gives you all of the lables you have with Packlink and their status. Just identify the label you want a refund on and click on HELP. You need the Referenece number prefixed GB and the Hermes Tracking Number, these are on the detail of the label. If you bought the lable direct through Paypal again this would have the tracking reference.