Hi - we've been ebaying since 2002, but this is a new account opened for my daughter to run and has already hit a hurdle! Buyer bought trainers size 4, exactly as described - has now opened returns case as part of Money Back Guarantee stating 'Item not as described', which means daughter has to pay returns postage, and swallow postage already spent, when buyer openly admits they correct size as listed, but too small for her! She messaged to ask if they were small or large fit before purchase, and obviously my daughter replied according to HER feet that she felt they were smaller rather than larger - but of course this was opinion only - andnot part of the listing. However the buyer says that private conversation was part of the listing. We've reported her for abuse of Ebay policies - wrong reason for returning inorder to get full refund. Do we still have to send return postage label to her as the case is still open? Do we hear back from Ebay to decide on the case? Help please???? Thank you!
