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Formal Complaint
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22-02-2021 6:34 PM
Hi everyone,
I have phoned E Bay Customer Service and they still haven't sorted out a simple matter when someone won an auction and just didn't pas anyone know how to make a formal complaint?
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22-02-2021
7:05 PM
The entire system is automated (it has to be on a site with many millions of members), so you don't contact Ebay when a buyer doesn't pay. You use the on-site tools that Ebay supplies, ie. you open an Unpaid Item case (within 32 days of the purchase date), and close it as 'unpaid' after 4 full days to get the selling fee credited back to your Ebay account. You're then free to relist.
Add the non-payer's Ebay ID to your Blocked Bidders List. And while you're there, tighten up your Buyer Requirements (Account...Site Preferences...) to lower the risk of getting non-payers and other rogue buyers in the first place. Pay particular attention to the one which blocks those with 2+ Unpaid Item strikes in 12 months.
Finally, everything you need to know about selling on Ebay, including what to do when a buyer doesn't pay, is in the Seller Centre. There's even a section there especially for new and inexperienced sellers.
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