EBAY CHARGING YOU FEES FOR CANCELLING A ORDER THAT WASNT YOUR FAULT

[Anonymous]

I think ebay are being very unfair with their fees, I sold a item and the buyer emailed me to send it to a different address, I didnt know what to do so I asked ebay what to do she said cancel the sell because your not covered if something goes wrong she said I would get all my final value fees back, this didnt happen by listening to ebay Ive lost money.

I then phoned ebay the next day and spoke to sam who said SHE HAD GOT PERMISSION to refund all my fees and said the account would update overnight it didnt. so I Chatted with ebay again this time spoke to shaun who said it was guarenteed and would be in my payout tomorrow morning this didnt happen either, so I called today and spoke to managed payments that are requesting the payment but had to go higher still no joy and getting fed up of being messed about, i RATHER go back through paypal as ebay fees are unreasonable, I even considered cancelling my account I have had since 2004 and sell my stuff elsewhere.

not a happy bunny at the moment.

Anyone got any ideas?

my advice to you all never cancel a transaction you will be charged a fixed final value fee. very unfair as ebay had told me to cancel and lied about getting all my fees back

[Anonymous]

THIS IS NOT THE CASE WITH THE NEW SYSTEM YOU DO NOT GET ALL YOUR FINAL VALUE FEES BACK THEY KEEP SOME OF IT BECAUSE YOU CANCELLED FOR ANY REASON.
ITS CALLED FINAL VALUE FEE FIXED AMOUNT, THERE ARE 2 FINAL VALUE FEES NOW ON THE NEW SYSTEM YOU ONLY GET A PROPORTION BACK. ITS IN EBAY NEW POLICY AND VERY UNFAIR

[john1297576]

Ebay CS when answering questions assume wrongly that sellers know what they are doing.

If you had asked on here you would have been told HOW to cancel and get a refund of selling fees.

[Anonymous]

Hi, Thanks for your reply but under ebay managed accounts where ebay charge you 2 final value fees one is refunded one is not refunded. This is ebays new system under managed payments no one can get those fees back.



Sent from Sky Yahoo Mail on Android

[pixiesen2012]

they don't charge two final value fees, they only charge one, and if you refund they keep the 30p processing fee

[rusticrye]

If you cancelled the Ebay transaction using 'Problem with buyer's address' (or however it's worded), as you should have done, your selling fee would be automatically credited back to your Ebay account.  If it isn't there, you must have chosen the wrong reason for the cancellation.

@Anonymous 

[Anonymous]

Hi that was under the old system now ebay deal with it all it doesnt matter what excuse you put you do not get all fees back ebay keep a bit of it its called a final value fee fixed fee, you cannot claim it back and I did put problem with buyers address made no difference

[Anonymous]

I advise you all to check your seller hub and breakdown of the fees, and also in ebays policy this is new beaware.

[pixiesen2012]

the fixed part is only 30p plus VAT if you are a registered business

[Anonymous]

Hi, Im not a registered business just a private seller. Apparently this fee is for everyone who cancels.Thanks

Sent from Sky Yahoo Mail on Android

[pixiesen2012]

it's 30p for private sellers and it covers the processing of the payment and refund

[pixiesen2012]

if you had chosen problem with buyers address as the reason for the cancellation you would have got your final value fees refunded,

what reason did you choose when you cancelled?