Does anybody understand eBay?

[dgeo4498]

Does anybody understand eBay?  I've had a buyer **bleep** and whine that the item I sent was in poor condition, something I object to as that is not the case.  I questioned if the package was damaged, they said not but sent photos of their purchase which frankly looked like it had been run over by a tractor.  I offered to pay return postage, followed by the remainder of the cost of the items (in this case shoes).  They then decided they had just noticed that they were the wrong size.  So, puzzled, ask are they implying wrong size was sent - I'm not in the habit of buying the same shoe in multiple sizes - or did they contact the wrong seller?  Insisted they were the wrong item, in poor condition and wanted their money back or would file a case and leave poor feedback.  Yeah, I know, the old I'll leave negative feedback if you don't comply threat.  Again offered return post cost, etc, if they would confirm that was acceptable.  Grudgingly agreed, presumed they wouldn't get any money back without eBay lending a hand but would send the item back so I could see for myself what I'd sent.  I already know what I sent, and it aint what they photographed!  Postage sent, return request closed. Them possibly feeling smug, me definitely feeling glum.  Today I log on and see feedback from said bither and whiner not just positive but postively glowing!  Is anybody else confused by how other buyers and/or sellers behave?

[red_magpie]

Does anybody understand eBay?

It's simple. EBay is robotic, provides procedures for almost everything and expects users to read and follow them.

There's no point in trying to negotiate complaints with buyers. Just ask them to open a money back guarantee case, send them a prepaid return label and let eBay deal with it. EBay will process the refund and you will receive a credit for your final value fee.

All that contesting the return is likely to achieve is to forfeit any return of fees, and be penalised with a defect on your account. It doesn't matter what a buyer claims is wrong with the item, eBay generally accepts their word against the seller's. No evidence is required.

The best sellers can hope for is to get their item back in the condition sold. Or even the same item.

EBay wants the buyer to be happy, and the rules are designed to achieve this. Now you understand eBay.

[1902elder]

It looks as if you did not follow correct procedure, instructing the buyer to open a case, Ebay provides a return label, charged to you,only if it is used,  then you refund when you get the item back. From what you have said, it seems like you have sent them postage, and they have not returned the item. No wonder they left such good feedback, sound like they have just got a bargain.

[dgeo4498]

I'll bear that in mind should the same happen again, thank you. I guess I'm just too honest! They opened the case to return their purchase based on it not matching the description. As I said, I know what I sent and it wasn't what was shown in their photos. All in all, my word against theirs and Ebay seems to be heavily weighted towards the buyer. Fair enough I suppose, we've all bought something at sometime that turned out to be more trash than treasure. But this was simply dishonest! Thank you for the pointer though, think I need to read up on the rules and regs a bit more

[tobiasd4]

Ebay never see item, so don't know what you sent or buyer received, they always believe buyer.

[john1297576]

"wanted their money back or would file a case and leave poor feedback.  Yeah, I know, the old I'll leave negative feedback if you don't comply threat."  

"Does anybody understand ebay"

Fairly obvious you haven't a clue, you need to read about Feedback Extortion. Buyers threatening negative feedback, can be reported. They don't need to threaten, they can get a refund easily just by following the rules.