Case not closed

[asleepyblueocean]

Hi

Sold item the tracking shows out for delivery date/time no further updates, CS advised they are unable to confirm where parcel is.

Buyer opened a case requesting another item be sent. Within minutes of case being opened I put message in the case re a full refund was best and would be issued through the case. In the case I clicked on Refund Buyer - Continue - Refund a message refund successful looked in Paypal refund showed, here we are days later:

In my sold list this item now shows as item to be posted & posting is overdue.

The case shows as Open advising me to resolve by 23rd and that buyer is awaiting item in See Case Details it states that I have issued a full refund to the buyer Then states Case Is Still Open.

Paypal shows refund was issued

Can feel a defect heading my way!!

[rusticrye]

It sounds as if the process is simply taking its time to update. But you don't provide any dates, so it's impossible to be sure. All I can suggest is that if it's still not updated 24 hours after you completed the refund, to contact Ebay. Help & Contact is at top and foot of any page. I recommend 'Request a callback' rather than Live Chat for this particular issue.

@asleepyblueocean