Buyer saying item not as described

[secondhoof]

Ive sold a saddle on Ebay and sent off fast to the buyer, i politely asked that they tell me when they recieve it on Monday ( was tracked)

on Thursday she states she wants to return the item that cost me £20 to post as the item isnt as described ( i had no returns on my listing so she had to pick some sort of fault)

her reasoning was my saddle i sold her is short leg, she needs regular, i informed her the saddle is the bog standard regular saddle, it does not come in short leg, the only other variant is long leg which are not common, she said long leg is no good she needs regular as as i sold her short leg and didnt list it i should offer her a refund.

I contacted the manufacturers to prove mine is regular as no such thing as short leg and also phone ebay to inform them the buyer was trying it on as she obviously doesnt fit the saddle

Also its taken her until the Thursday to ask for a return, therefore shes been using the saddle probably.. so if i am deemed blameworthy which is ludicrous then I have to pay for return postage too.... aka being £40 out of pocket?

Ebay said let it go the 8 days and they will decide, we all know how this will go!

Can anyone help me?

[plpmr]

"bay said let it go the 8 days and they will decide, we all know how this will go!"

Typical CS bad advice - if you do that eBay will find for the buyer, place a defect on your account, force a refund [might even let the buyer keep the item] and you won't get your fees back.

Only thing to do is to accept and pay for the return and refund on return.