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Buyer Opened Not as Described Case
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13-11-2020 4:35 PM
I sold a 9ct gold pearl necklace and bracelet set on a different account and the buyer has opened a 'not as described' case saying the string under the necklace and bracelet is silver not gold. I still have the original receipt for the bracelet (but can't find the necklace receipt) which clearly states 9ct gold pearl beacelet and I think they are also hallmarked. Do I have to accept the return and lose the Special Delivery postage costs both ways? Would Ebay accept the bracelet receipt as evidence or will they just side with the buyer? I don't want to end up losing the items as well but I think its unfair to have to refund when I havn't falsely described a silver necklace as gold.
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13-11-2020
4:55 PM
Yes sorry you will have to Accept the Return. You generate the Returns Label through Ebay. Is fully Tracked and Bar Coded. The Cost to you is £3.10 I believe? You now only have 3 Business days to Accept the Return. Don't delay or you will loose your Ebay Final Value Fee Credit.
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