An agreed return parcel has gone missing - what do I do?

[castellane1]

I agreed a return and via ebay sent a return address label.  I haven't received the parcel although ebay say that Royalmail tracking says that I have received it.  What do I do?  Whose responsibility is it?  help please - ebay give no guidance

[**peaseblossom**]

If the tracking shows delivery ebay will refund the buyer's money and unfortunately you will not be able to claim compensation from the courier for loss in transit.   Ask your neighbours, hopefully someone took it in.

[castellane1]

Thanks v much for your advice - not good news and seems unfair. I tried to get advice from ebay over chat. The only thing that they advised was for me to get a 'proof of non-delivery'. Do you know anything about that ? I assume Royal Mail will investigate and eventually accept that the parcel wasn't delivered

[**peaseblossom**]

I don't know how you prove non-delivery other than confirming you haven't received it. If you do try a claim with RM it should really come from the sender. You should get more info from your post office.