This fee has just appeared since 10/07/20 I have spoken to 3 different representatives with conflicting information basically I have 6 returns requests for NADS over the last 12 mths. 1 I won on appeal, 1 customer support closed whilst on telephone stating no case to answer. 1 the buyer never returned the item. 1 message saying NADS I responded asking in which way received no response & no other communication. The other 2 I accepted the returns re listed, sold without complaint & received good reviews. First I was told it was implemented because of NADS when I explained the circumstances as above it changed to well it’s actually based on return requests and you are only 1 above others I explained 3 of the items were never returned so I should be under others in that case . I was then told Items do not have to be returned it’s just the fact a return was initiated. I asked even if its in bad faith so I as a seller are to be responsible no matter what. I’ve also received a email from eBay explaining why these extra fees are implemented which states within it “ this fee does not apply to above standard sellers & eBay top rated sellers “ I’ve again phoned today as I am categorised as above standard to be told well it doesn’t mean that when I’ve asked well what does it mean I’m told I’ll have to look into it I’ll call you back also eBays policy states “ if you are rated very high in a category but you had fewer than 10 items not as described return requests from unique buyers or your item not as described is under 1% in a specific category during the evaluation period you will not be subject to consequences “ I’ve also questioned this today and been told they will phone me back . Within 30mins of that conversation I have received a feedback on how my concern has been dealt with. Well it hasn’t as no call back. I would be grateful if any person could shed some light as it would seem I’m being charged this extra 4% fee with no foundation whatsoever & the representatives are disputing the content of their own literature & eBay policy .
