29-10-2020 12:49 PM
Hi, I accidentally accepted a return request when I was looking at what my options when a buyer requested to return the item for a refund. I have been in contact with the buyer and they are happy to keep the item and accept a partial refund. Can I cancel the return request which is asking me to send the buyer a return postage label and send a partial refund instead? Thanks
Buyer has to Close the Case in the Resolution Centre.