A buyer from Italy is returning an item because she says it was misdescribed.

[willowbay1207]

I would just like some information please as it is impossible to contact eBay by phone.

I can't send out an overseas return postage label, so reading eBay information regarding overseas labels it says send the buyer postage money. 
It sounds risky, but there is no other way, I've asked her for her email address which is not on eBay, but get no response. Is there another way to send postage money. 
I have to do this by the 25th Feb otherwise she can ask eBay to step in. It's quite expensive item £90. So would like it back. Just don't know how to send her the money and let eBay know she's got it. Any help thanks.

[kad1178]

Can you not buy a postage label from the likes of Parcelhero/Parcel2go and attach it to the case, at least then if the buyer decides not to return the item you can cancel it.