since the 4th Feb my attempted sales listing doesn't work !!

[keeshyakat]

HELP please ! 

I have been trying all afternoon to list just one new item (pair of boots) using my templates but not only does it not save any of the new info & photos I have just put in (so there is nothing to sell) but it also deletes all the old info on the previously saved template (that I have been using successfully for years) - in effect it now doesn't save anything AND it deletes/destroys existing. 

What have ebay done, seems they have made a complete mess of everything

[lucy_farmer]

Are you using the App?

If so , try reading the thread here called ' App not working- update required' !

[keeshyakat]

Sorry, I don't know what the App is.  As usual i'm listing items using my laptop not my phone. Would that be relevant? 

[lucy_farmer]

Ah, no I don't deal with appy things either! But there is currently a big ruckus going on in the world of the ebay App, so *if* you were using it , your problems could have been connected....

But, as you're on a lap top, firstly I'd do the old favourites of ..clear all cache and cookies, close down your browsers etc, switch computer off, then on again and start from a clean slate.

If yor're still up a gum tree after that, you'll have to hang around and wait for a more technically competent bod than me.... 🙄

(edit-spelling)

[keeshyakat · Accepted solution]

Thank you for your help Lucy.  Unfortunately the old trick of turn off/turn on didn't work either.  Nothing seems to get me past this idiocy & looking over the various issues on here there seems to be dozens of problems all caused by this recent ebay update.

Many customers are just leaving ebay out of disgust and frustration. I actually think they want to get rid of the private sellers so they can then concentrate on the large business accounts.

Such a shame that what used to be a fun and easy platform has now become horrendously user unfriendly.