What has happened to ebay?

[yakshemash]

Have been using it for 20 years and by and large despite its faults it has just about worked out.

Over the past few months it has forced sellers’ hands with the way postage has changed and yet made no improvements to how to list via the mobile app.

It really is frustrating.

[pjdj89]

I feel the same. I’ve been on eBay for years, too, and although it was never perfect, it was at least manageable. But these recent postage changes have really pushed things too far.

They’re forcing sellers into a system that doesn’t give us any real choice, yet the mobile app — which most people rely on — hasn’t improved at all. It’s honestly so frustrating trying to work around these changes when nothing has been made easier for us.

[yakshemash]

They keep sending these “what can we do to improve ebay?” surveys and never act upon them 

[pjdj89]

Maybe try logging it as a formal complaint. You can ask an Ebay advisor to open what’s called a watchdog complaint which is an internal complaint which does get looked into

[theelench]

Where to begin...?

The loss of paypal that removed 'instant payments' into a seller's 'ebay fund' which they could spent without the fear of taking cash from their day-to-day expenses account.

Replaced by an inferior 'ebay wallet' with extra strings and complications attached.

The loss of intuitive, key word based searches.

Replaced by an inferior IS based search with streamlined and profiled results that allowed ebay to reduce and manipulate what buyers could see and buy.

The loss of any connection to reality of ebay's 'Estimated' Delivery Dates.

Replaced by ebay's Fantasy Delivery Dates that, in reality, only told buyers when ebay would like purchases to arrive.  

The total stupidity of adding a visible BPF at checkout which many buyers mis-interpret as a new, additional fee.

The loss of easy communication between buyers and sellers, especially if they need to discuss delivery services.

Replaced by a tortuous message system and SD where a buyer doesn't have the ability to make an informed choice of which company they would prefer to deliver their purchase or even ask the seller a simple question.

Just some of the reasons that I've become dis-enchanted with ebay as it's proceeded with it's program of enshi**ification of the site which, like most corporations these days, has been done to maximise shareholder rewards at the expense of providing an even half-way decent service to buyers and sellers. 

[messier44000]

Its not just eBay getting greedy

Look up the countless complaints from car dealers on Auto trader because 

of changes for the better which apparently according to Auto trader, car 

dealers were asking for. News to them.

Same thing happening there with dealers spending £50k+ a year in fees 

leaving in their 100s to sell elsewhere

Sounds familiar ?