I had a similar experience. I had several items listed as delivery inclusive - something, you remember, that eBay has touted for years. In my seller hub, all was normal. However, when reviewing one of these items a notice appeared telling me eBay had updated the item to Simple Delivery, thereby whacking a 2nd delivery charge onto the customer. No wonder nothing was selling. I've closed all my listings at present as there are so many issues with eBay profiteering (they get paid by EVRI for the business) this way.
Quite what happens now when delivery goes wrong & a courier fails to deliver properly is shrouded in mystery. If the courier marks it delivered, according to eBay statements, eBay no longer cover loss. There is then NO way to contact the courier direct because it is all arranged through eBay.
The whole system is fraught with flaws.
