Seller inconvenienced again

[titus58]

Another mini gripe.

Buyer places 2 bids,wins and pays for an item which is collection only.

Then after several requests to arrange collection has disappeared off the planet.

Looking at the rules the onus is on me to cancel the order and eBay then give the buyer a full refund.

Wouldnt it make sense for the purchaser to have to request a cancellation assuming they made an error in maybe not realising collection only and if not then after say 4 weeks the payment is not refunded.

My so called buyer can sit tight and ignore my polite requests knowing that he won’t lose a penny where as I have to wait and make the decision to cancel risking buyer claiming my fault and leaving bad feedback , all to my detriment in having to wait to relist and gaining nothing financially from the inability from someone to use dialogue to speed things up.

Help needed here ebay.

You can quickly vet emails to stop addresses and mobiles being given so why can’t the seller be helped when you have an email trail proving requests and no reply.

Once again the buyer holds the cards.

[tressygirl]

It is frustrating and inconvenient when a buyer doesn't reply to messages to pick up  there's no denying that, but you don't know what may have happened,  medical emergencies do occur and take precedence over collecting an eBay item.

Your item only sold 2 days ago, the buyer may not have realised they have won the auction

There is the facility for a buyer to ask for an item to be cancelled.

Your idea after 4 weeks to keep the money and the item is morally wrong one has to go  you cannot keep both, so when a reasonable period passes send the buyer a polite message if you do not  hear within ** days for a collection time,  you deem the item to be unwanted and will be cancelling the order which will fully refund them.

You do need to give this buyer a few more days though to reply.

@titus58