Royal Mail don't track so Sellers don't get Paid

[jazzsphere2005]

The item was received a week ago and positive feedback left. Royal Mail have not tracked the item - this is not uncommon.  Ebay's new process seems to rely on the all external couriering to work perfectly, that is not the real world. What can be done?

[buffster1963]

You will get paid after 14 days. 

[jazzsphere2005]

Hello buffster1963 , thank you for the super fast response.  Can you clarify 14 days from when feedback left? or from Dispatch of the item? Kind regards, Ivan

[buffster1963]

It should be 14 days from dispach.  They are going to be releasing payments under £10 without tracking once feedback as been left but not sure if that has started yet. 

[jazzsphere2005]

So does that mean in a scenario where there is no tracking, but with a tracking number provided by Royal Mail, coupled with no feedback being given the seller gets no funds paid? Are all the rules about this new "innovation" published anywhere by ebay?

[suzi_60]

I'm waiting to be paid on 3 items, one of them i will get paid hopefully on Monday 3rd March and the other 2 about 9 days time. It's all bloody ridiculous !! I want to put more orders on but this has put me off completely, Their just can't keep peoples money it's not legal, it's all a scam and i'm fed up !!

[papso22]

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@jazzsphere2005 wrote:

So does that mean in a scenario where there is no tracking, but with a tracking number provided by Royal Mail, coupled with no feedback being given the seller gets no funds paid? Are all the rules about this new "innovation" published anywhere by ebay?

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No it doesn't mean that.   Try using the help search function for the payment policy for private sellers.

[papso22]

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@suzi_60 wrote:

I'm waiting to be paid on 3 items, one of them i will get paid hopefully on Monday 3rd March and the other 2 about 9 days time. It's all bloody ridiculous !! I want to put more orders on but this has put me off completely, Their just can't keep peoples money it's not legal, it's all a scam and i'm fed up !!

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It's legal, it's not a scam, and you agreed to it when you listed an item after the 4th Feb when it started. 

[department28]

'Ebay's new process seems to rely on the all external couriering to work perfectly, that is not the real world...' 

Exactly - and eBay must have been well aware of this when they rolled this scheme out, knowing that it would unleash an endless stream of complaints due to tracking issues & payment delays etc. If eBay were deliberately trying to make themselves unpopular, they couldn't do a better job..!

[jazzsphere2005]

Hi papso22, thank you for the clarification, I looked it up.