03-02-2025 9:22 AM
I sold an item but the problem is I did it as an auction and didn't put a reserve price. The item sold for £1.20. I contacted the buyer and informed them of my mistake they stayed they would like a refund but I have never had to do it before. I don't know how to issue a refund. Please can anyone help me how to do this?
03-02-2025 9:39 AM - edited 03-02-2025 9:39 AM
If you click on the drop down menu and cancel the sale then the buyer will be refunded. In future, start auctions at a price you will be happy with.
03-02-2025 9:49 AM
adding to the advice already given -
Refusing to honour transactions could get restrictions on your account.
Also, you cannot sell used items as new - you cannot list as new and say in the description "Used a couple of times".
03-02-2025 9:59 AM
In future I wouldn't bother with setting a reserve, just start the auction off with the minimum you would be happy to receive should you only get one bid.
If you set a reserve you get charged a fee even if the item doesn't sell.
03-02-2025 10:59 AM
Do not use a reserve. Many sellers are caught out by the fees involved in doing so, and can suddenly find themselves owing eBay more than they made in sales. Leave reserves to people who know how to leverage them (and that wouldn’t include me, as I still can’t think of an example where they seem beneficial!). So do as others have said, and set the start price to the minimum you would accept.
That being said, the over-use of auctions is a pet peeve of mine. To me an auction should only be used for 2 reasons:
1) you want something sold asap and don’t care what you get for it – so you would set it at a very low start price
2) you have an item that previous sales show does better at auction than BIN – so a popular but rare item (people get excited when one becomes available, and overbid in the excitement)
Yes, an auction item set at 7 days will reappear in the search every week, but at the expense of bogging eBay down with millions of auction listings that don't sell, because they have a starting price that should be a BIN. And in my experience (I sold about 700 items over 20 years on my old account), items that only get few views don’t really benefit from auctions anyway. They are waiting for the right buyer to come along; and in that case, a google search that takes them to an active BIN listing is better then one that takes them to a long-ended auction.
03-02-2025 11:00 AM
But OP did not set a reserve, they were just unhappy with the price realised so declined to honour the transaction.
03-02-2025 11:01 AM
The first 2 times they listed it they did.
03-02-2025 11:06 AM
@slipperyskink3 I notice you’re also giving 10% to charity. Well done. Just in case you’re unaware, any proceeds that go to charity are non-refundable. So if you sell something for £100, and £10 goes to charity, if you then have to fully refund the buyer, that £10 that has already gone to the charity will have to be refunded to the buyer from your pocket. This never used to be a problem, as you could delay paying the charity, but when eBay decided to start taking the money straight away, it messed things up. Some items I knew the charity couldn’t accept, or wouldn’t get much for, I sold on eBay with 100% going to charity. But I quickly learnt my lesson! I stopped using that feature and started giving direct to the charity after any sales.
03-02-2025 1:40 PM
If it was the wedding dress, you have now relisted it for £1.
Unless you are happy to sell it for £1, you have got to change that price before another buyer bids £1, wins the item, and is disappointed when you cancel the sale.
if you want £54 for the dress, list it as a buy it now with a price of £54.
Your account is over 20 years old and you have a number of sales so you should know how this works.