Impossible to remove feedback left for wrong buyer?

[davidc3099]

Hello all

All l want is to remove feedback that I left for the wrong buyer. Simple eh? No, for some reason ebay make it impossible to change. I have never liked this situation, and knew that sooner or later I would fall foul of it, and yesterday I did.

Its a dreadful policy and can't understand why we cant change it, I don't like being treated like a two year old. 

I have left a follow up comment, but even so wish to delete it, anyone know if there is a way please?

Thanks Dave 

[plpmr]

leaving a false positive for a buyer is serious feedback abuse.

you can contact eBay and they will remove the comment.

Always best to know the rules - leaving false positives for buyers can seriously damage your account.

[davidc3099]

Thanks I have the number fir the feedback, but can’t seem to contact eBay directly, is there a link somewhere?

Sent from Outlook for iOS<>

[ed_58611 · Accepted solution]

I believe that your only option is to request a free callback from eBay support/customer service and explain where you've gone astray, using the following link

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Or message your buyer and ask him to request of eBay a feedback removal owing to the false positive and relevance.

[davidc3099]

Yes I have done the latter, hopefully I can get it resolved one way or the other.
Thanks for your advice, more than I got from eBay!

Sent from Outlook for iOS<>

[davidc3099]

Hi ed_58611

Many thanks for the link, I would never have found the contact without your help. I followed it and a polite administrator rang me back with a minute. Went through security and the (accidental) feedback has now been removed. Downside is that I cannot leave correct feedback, but no matter..... I will have to check more carefully before I press the button in future, my mistake.

I still think the eBay policy is wrong on not being able to correct feedback.

Cheers Dave

[tommystrezures]

The policy isn't wrong at all, all you need to do if none of the advice above work is send a polite message to the seller and ask them to send you a feedback revision request form and you can correct it/change it.

Edit: Ignore my comments above this is if you are the seller. Apologies.

[davidc3099]

Its not as easy as that by any means. I have just tried to find the method to 'request a feedback revision' on something I bought yesterday and can not find how to do it, so how can I request my purchaser to do it? As it is I have addressed the issue, so I will just be more careful in the future, but I stand by what I said.

[roger_roger_over_and_nowt]

Only sellers can send feedback revision requests.

[*help_no_brakes*]

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@davidc3099 wrote:

Its not as easy as that by any means. I have just tried to find the method to 'request a feedback revision' on something I bought yesterday and can not find how to do it, so how can I request my purchaser to do it? As it is I have addressed the issue, so I will just be more careful in the future, but I stand by what I said.

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eBay makes things difficult by hiding "Help' in plain sight on every page.

https://www.ebay.co.uk/help/sr?query=feedback+revision+request&origin=1