Feedback ALERT!!!

[brainuk]

Hi everyone. Just had a VERY interesting conversation with a lovely Customer Service lady over in the States regarding feedback. I have just found out a little more about this new eBay Automated feedback system. If you send an item via this 'excellent' Simple Delivery, and it arrives on time and the buyer doesn't have an issue but doesn't leave you feedback, then eBay will AUTOMATICALLY leave you a positive feedback after 7 days has expired. This is great....... but....... REMEMBER, the buyer can still leave a feedback (Negative/Neutral/Positive) AFTER this and it will OVERWRITE any automated feedback that eBay gave you. 

[cbclassicbuyer]

We were told all that in a message from Ebay about 2 weeks ago or so. 

[jma2815]

I was in the trial of it just over a year ago - its nothing to get worked up about, its just a green dot with ‘This seller successfully completed a transaction’ or some such lacklustre and pointless sentence. 

[twfan11]

If I was a buyer, unhappy with the purchase, but not quite unhappy enough to leave bad feedback, I might just be pushed into doing so to prevent ebay giving the seller positive feedback. 

[jma2815]

I’ve thought about this, and I don’t think that will be much of a problem. I had auto feedback on my account for six months that I know of and it didn’t have any effect at all on what kind of feedback I got from buyers. I don’t think most people are petty enough to do what you describe. If they’re unhappy they’ll leave a neg as normal. 

The much envied competitor gives automatic positive feedback a short time after delivery and it doesn’t seem to occur to buyers there to go in and change it to a neg unless its been a seriously bad sale.

Its just unnecessary. A useless extra they can point to to try and placate disgruntled sellers. ebay think sellers love feedback. Imo its redundant now with the watertight MBG and only positives for buyers and I’d rather do without it. 

[fantailsforme]

As a seller, I always leave feedback after I have received it.

So just out of interest - when an automatic positive has been left by eBay for the seller, at the same time will an automatic positive be left for the buyer?

By the way, I don't like this automatic feedback and would rather go without.

[department28]

'So just out of interest - when an automatic positive has been left by eBay for the seller, at the same time will an automatic positive be left for the buyer?'

I was wondering about this. I think it is just left for sellers, not buyers.

I can understand why some sellers would prefer to have automated feedback, rather than none - but I wish they would make it optional. I would rather receive either a 'real' comment, or no comment.

Unfortunately, I think automated feedback will add to the overall decline in feedback, as buyers will be even more inclined to not bother, if eBay is going to do it for them anyway.

As a buyer, I always read feedback before deciding on a purchase - the automated feedback will tell me very little, so that will require another 'click' to screen it out, as well as the extra clicking to get back to the Classic view page - plus more clicking to switch from the useless 'most relevant' to 'most recent' feedback...

It seems the more automated eBay gets, the longer it takes to do anything...!

[fantailsforme]

Totally agree.

A seller's feedback is their reputation and I always check before buying.  

Automatic feedback means nothing - I would rather go without too.

[jonatjonatjonat]

I would take it this is to help irregular or new sellers.

Its an issue if you are new to selling but are unfortunate that your first feedback is negative. 

Not ebay related but on TikTok Shop our first feedback was 1 star with the feedback of too small - despite the product dimensions being clearly noted on the product listing. Next was 2 star but just said Thank u.

Because of those two negative reviews - of which we did nothing wrong our shop rating is awful and it impacts badly on our metrics.

While the above is unlikely - it can happen. I have no issue with ebay marking orders as auto positive if no review is left by the buyer.

[moonlight-rhapsody]

"As a buyer, I always read feedback before deciding on a purchase"

Same here, I think it’s really important to see if people have commented on things like how accurate the seller's description was, whether it was posted in the timescale offered and if the packaging was suitable.   Auto feedback is useless as far as I'm concerned. 

It’s now another blot on ebay’s copybook that instead of asking for feedback on the seller, they now ask for feedback on the product instead.  So a good seller can have their feedback score adversely affected by someone who wasn’t satisfied with the product, through no fault of the seller.  Ebay has muddied the waters, it's yet another annoying fiddlement with something that wasn’t broken.

[pauuk.35za36]

I think the feedback percentage calculation should take account of all orders sold rather than just positive & negative FB, as not many ppl leave feedback now.

The automated feedback goes someway towards correcting this percentage, but it wouldn't be necessary if the percentage was calculated as above.

[lucy_farmer]

'It’s now another blot on ebay’s copybook that instead of asking for feedback on the seller, they now ask for feedback on the product instead.  So a good seller can have their feedback score adversely affected by someone who wasn’t satisfied with the product, through no fault of the seller.'

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My thoughts exactly....

Being asked to comment on what I think of the item, rather than how well the sale went is very silly at times, especially when I've bought books.....🙄

1. I haven't had time to read the darn thing yet,

and 2.  whether or not I enjoyed the book I bought, has *nothing* whatsoever to do with the seller's competance!