Ebay Commerce UK Ltd & Ebay Marketplace are two different entities...
Excerpt from a complaint to the Financial Ombudsman regarding returns and funds held.
eBay as an online marketplace and auction site isn’t a regulated financial business, so we can’t consider complaints about it. But we can consider complaints about certain other eBay companies where they are regulated. Here that means we can consider part of Mr M’s complaint against eBay Commerce UK Ltd, where it relates to an activity that it is regulated for – this activity being a specific type of payment service.
Full information linked below.
Worth a read to ensure if you are considering any complaints to make it about the correct company and read the small print on all of eBay new Terms & Conditions where they intertwine eBay commerce & eBay as a marketplace because they have this tied up, in my opinion.
https://www.financial-ombudsman.org.uk/decision/DRN-4069559.pdf
