EBAY LIVE CHAT ISNT SHOWING

[a_j_4391]

Please help

i am trying to live chat with an ebay employee and all i get is have us call you or Hard of hearing,visually impaired...which takes you to sending an email. I have had the option a few days ago but no matter the time of day I cannot get that option. Am I doing something wrong? Are the live chat agents only available at certain times in the UK?

I am going to bang my head on my desk sooner or later!!!

any help welcome

Thankyou

[dlas-0]

Live chat is not available at all now.  Use call back instead.  

[a_j_4391]

But I used it last friday and this monday.

[tressygirl · Accepted solution]

If you want the automated assistant,  then top left of your homepage click on Help & Contact tab.  I don't use the app,  but that option is definitely there on a PC / laptop.

Go through ticking several box options,  as to the query you have,  and you will come across eventually in the left sidebar....  Chat with automated assistant appearing in a panel on the right.

Lines open today at 8 a.m.

@a_j_4391 

[marco@ebay]

Hi a_j_4391, thanks for your post. 

It seems that the chat is available at the moment, if you try now it should work for you. If you need anything else, please feel free to let me know.

Thank you,

Marco

[lesleydippy22]

Is there an option to email as I’m out of the U.K. and they don’t give the to have a  callback to a Spanish number? Thanks

[oceania-legends]

Hi Marco

I'm tying to use live chat this morning (and yesterday) but only have the call back option.

Can you help please

Thanks

Lisa