@gorragerritgone wrote:
That's right Steel, yes, BUSINESS within ebay, but after money has been paid, the buyers phone number is there on the order details. In fact, it is there twice. Under the address and also on 'contact info'. Ebay wouldn't give a phone number if they wanted correspondence strictly inside ebay would they! I presume you ticked the box next to your details when you joined so that your phone number is not visible to fellow members when you've bought something. As I stated, I contacted the buyer to find out if they had received their item because the messaging option was not working and ebay and royal mail have messed up tracking. I had to play this carefully. What I didn't want to do is ask the buyer if they had received the item as the tracking is not working. I could have had an unscrupulous buyer who said "no" and then decided to open a case and get a refund as there was no way of proving they'd had it. There are plenty of those types of people out there. I pretended I knew that they'd had it and if they were happy with it and they were. I mad it look like a courtesy call but of course it wasn't really. It was a quick and friendly phone call. Royal Mail is still stating that "we've got it" so, no delivery, NO MONEY FOR ME.
Don't forget, the (private) seller does not refund the buyer if the item goes missing in the post. eBay refund the buyer, so there is no need to "pretend" you knew the item had arrived. You have no liability for refunding if you posted with Simple Delivery, as eBay now refund buyers for you if items are lost or damaged in the post.
Only business sellers are now liable for items lost or damaged in the post
