Combined postage

[charlieboy94]

Someone wants to buy two items from me and asking whether postage will be combined. I’m happy to do this but will Simple Delivery do this automatically? If not, how can I help the customer?

[department28]

I think SD is supposed to combine automatically, but it might be worth checking the eBay info about combined postage:-

How to combine postage fees if the buyer hasn't paid yet

If a buyer is purchasing multiple items from you, and they haven't already benefited from a postage discount, they can select Request total from seller in their shopping basket. You can then send them an invoice with the new combined costs.

First, make sure that combined invoices are enabled on your account. Here's how to check:

1. On the Postage Preferences - opens in new window or tab page, select Edit beside Allow combined payments and postage.
2. Choose the time period during which you're willing to combine payment for purchased items and select Save.

Then you can issue a combined invoice to your buyer. To do this from My eBay:

1. Go to the Orders - opens in new window or tab section of My eBay.
2. Select the items you want to combine into a single invoice.
3. Add the new postage charge.
4. From the Actions menu, select Send Invoice.

To issue a combined invoice from Seller Hub:

1. In Seller Hub - opens in new window or tab, go to the Orders tab.
2. Tick the box beside any orders that need to be combined.
3. Select Send Invoice for any of the orders selected.

Learn more about issuing invoices and combining payments.

Unfortunately, it is not as simple as it used to be, before SD... 🙄

[**peaseblossom**]

In theory if your buyer purchases more than one item in a single transaction you’re supposed to receive one prepaid label to post them together.   

But that isn't working properly at the moment so rather than risk it not working the best thing to do is revise one listing to add the second item to it, with a single postage, and end the other listing early (via the dropdown menu for it on your selling list).

[charlieboy94]

Thanks for responding!