COURIERSTATES ITEM RETURNED TO SELLER DUE TO DAMAGE

[megan1512]

Bought a refurbished item that was due to be delivered today by evri
-
tracking now states evri will not be delivering due to damaged packaging and will be returning it to the seller
( buissiness not private )
2 hours ago i sent evries message to seller
-
even stranger they say they already have it back
and will refund within 3 to 5 days
dont think it was even shipped
-
is there anthing i should do or get them todo to ensure refund
thnx in advance
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Delivery history

1. Evri:
2. Thu 12 Jun

   10:41am
   not Delivered - damaged parcel
3. Thu 12 Jun

   10:33am
   Due to be delivered today
4. Thu 12 Jun

   6:09am
   On its way to the courier
5. Thu 12 Jun

   5:57am
   At the customers local depot

Dear customer,Dear customer,We are sorry for the inconvenience causedWe are sorry for the inconvenience causedAfter checking the details of your parcel, we confirmed that the parcel was returned to us due to a damaged item during transit.After checking the details of your parcel, we confirmed that the parcel was returned to us due to a damaged item during transit.We sincerely apologise for it and would like to resolve this matter as quickly as we can for you. As we are currently out of stock and unable to log a replacement for you, the full refund has been logged. It will reflect in your account within 3 to 5 working days.We sincerely apologise for it and would like to resolve this matter as quickly as we can for you. As we are currently out of stock and unable to log a replacement for you, the full refund has been logged. It will reflect in your account within 3 to 5 working days.For us to proceed, please respond to this message confirming your acceptance of the above.For us to proceed, please respond to this message confirming your acceptance of the above.Waiting for your response.Waiting for your response.Kind regards,Kind regards,Naqash

[fargvs · Accepted solution]

If your refund doesn't arrive as promised and the order delivery date given is passed, open a 'Not Received' case > Escalate case to eBay after 4 complete days for a full refund --- >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://pages.ebay.co.uk/ebay-money-back-guarantee/

[megan1512]

Just so ime clear
should they not cancel through ebay 
they have the item already ??

[4_bathrooms]

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@megan1512 wrote:

Just so ime clear
should they not cancel through ebay 
they have the item already ??

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The seller should really have refunded once they knew you weren't going to receive the item; especially as it sounds like they don't have an identical item to send out. However, you are covered by eBay's Money Back Guarantee - you can open an "item not received" dispute the day after the latest estimated delivery date eBay gave you. If the seller hasn't refunded by the third business day after the case has been opened you can escalate the case and be guaranteed a full refund.