Authenticator missed a glaring fault

[campfreddy0]

Bought a £200 pair of new Nike trainers; the lace's outer trim had been stretched around the back and was loose. My son, who already owns two pairs, spotted the fault immediately. I gave the seller negative feedback because he ignored my messages. I arranged a return through eBay; now they must go back to the authenticator via UPS, a carrier with no pickup stations near me. To make matters worse, eBay removed the negative feedback, likely to protect its poor auth

 

entication process. See the picture below: the blue trainers are from the eBay seller, the black ones are directly from Nike. The outer running lace has been stretched and is baggy.

[myriad*seller]

eBay authentication just checks if the items are genuine

They don't inspect condition so a stretched lace wouldn't be raised as an issue

If you want a refund you will have to return them, the seller has to offer a selection of return labels including Royal Mail

Have you opened a case to get the label? If you can't use that label, contact eBay and ask for a Royal mail return label

[campfreddy0]

This is it the seller didnt do ANYTHING...Ebay authenticators contacted me saying it's got go back to them and UPS is only choice...

Never again Ebay is such a nightmare now so over complicated and the sellers get away with murder.

They deserve a negative ...unfair it got taken down i posted pictures also.and just stated the facts.

[myriad*seller]

Surely it would just be cheaper to buy a new pair of laces?

[crg_music]

If they were used id agree that would be wear and tear but they were sold as new so are faulty, its unfortunately a bad online experience which happens every day.

The other alternative would have been a partial refund for the cost of the laces but these dont look like your standard £1.99 Asda laces but if they seller isn't responding a full return is probably the only way.

Its annoying that they got the feedback removed as it really does make you question the system.