simple delivery problem

[marchman7349]

Hi,

selling some items that are not high value but weigh under 2 kilos so selected small parcel option.

Problem is I have now sold two items to the same buyer which has taken the weight over 2 kilos.

EBAY have lumped the two sales together under the same postage cost. As I see it I now have to purchase separate postage label for the second parcel at my own cost

[brainuk · Accepted solution]

If these were sold under the 'simpleton delivery' then the mistake is eBay's and you can put both together in one with one label.

[marchman7349]

But wont the post office bauk if it weighs over 2 kilos

[**peaseblossom**]

I would cancel with buyer's agreement and relist them together with correct postage for the buyer to buy again.

[style_wise]

Since these are combined Simple Delivery postage, eBay says that you can pack them separately and use the same label on each when packing them together would put them overweight.

[brainuk]

Sorry, that is total rubbish. Once the first parcel has been scanned at the post office, it won't allow the second one.

[sml192]

---

@marchman7349 wrote:
But wont the post office bauk if it weighs over 2 kilos

---

No, the Pist Office has to accept all Simple Delivery items regardless of size/wrigt:

'Note: Royal Mail has advised post offices to accept all Simple Delivery packages, as long as the parcel remains within the maximum weight and dimensions. These are 20kg and 61cm x 46cm x 46cm. You can see our FAQs for more information.'

[sml192]

---

@style_wise wrote:

Since these are combined Simple Delivery postage, eBay says that you can pack them separately and use the same label on each when packing them together would put them overweight.

---

I don't know where you are getting that idea from.  Each label can only be used once:

Can I use one label to post multiple items to a buyer?

If your buyer has purchased more than one item from you in a single transaction, you’ll receive one prepaid label for posting your items to them. You can only use the label provided once. 

[smarts-gaming]

Everyone says this and maybe that is whats supposed to happen, but royal mail dont do it. When I was a private seller I had issues with it and I told them at the post office that they had to accept as ebays simple delivery etc, they argued that they didnt. I also had them then leaving a slip with customers saying i hadnt paid full delivery cost. Maybe they are supposed to, but it seems the staff havent been told.