refunds

[hallyhi39]

Hi there ladies and gentlemen

Was wondering whether anyone of you fantastic people can help me?

I recently cancelled two orders that sold never purchased label downloaded etc yet ebay have taken money from my account.

Contacted customer services and they sent me a link ...https://www.ebay.co.uk/claims/simple-delivery/refund/seller........This rejects the ids of cancelled orders .

I have said numerous times to customer support i never purchased labels but the above link is their answer.

Any help would be kindly appreciated thankyou in advance.

[tressygirl]

The refund for unused Simple delivery labels goes back to the person who paid for those labels and it's not instant!

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.  Also ensure you add the replacement tracking number of the service used, and it shows delivery.