postage

i have sold a few items that when packed slightly exceeded my initial estimates, and took the parcel out of the bracket that ebay were trying to sell me postage for.  I dont want to be liable for some unknown charge, so I booked the item through parcel2go.  I wasnt able to add the tracking number, to the ebay sales record, but in each case i added it as a note in the sales record.  I did this a few years ago and was able to add the tracking number, and it all went as usual.  but now i seemed to be unable to add the tracking number, first parcel i sent lije this the buyer gave me good feedback, and I thought the late dispatched warning would go, months later it hasnt, and she has paid ebay the postage and i have paid parcel2go.  next tine it happened i wasn't surprised when the item still showed as not dispatched, and after a month or so i got a message, because i hadn't dispatched the item they were giving the buyer her money back!   and a few days ago i got a message saying they had looked at the postage on my items and changed sizes or weights to make postage cheaper, am I now going to end up sending everything via an external service!

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Re: postage

I think you need to read up on eBay's Simple Delivery system:

https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575

 

If you don't use their SD label you can mark dispatched by clicking on Get prepaid label for the original label.     It will remain unused and the cost will be automatically refunded to the buyer in 30 days (assuming they paid for it).

 

The option to change tracking number has been removed.   You can message your buyer with the tracking details.   If necessary you would be able to add the new number to an "Item not received" case if one was opened.   Payment may be held for 14 days.

 

 

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Re: postage

If the parcel ends up being larger than the size you selected when listing then you can now change the label size, at no extra cost, when generating the label by clicking/tapping on the pencil symbol next to the package size.

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