Unnecessary collection reminders

[shee6896_xceug]

I have collected an order but am still receiving collection reminders from eBay: How can I stop these, please, does anyone know?

[vikanug · Accepted solution]

Hi there,

Those automatic collection reminders are triggered by the scan when you collect your Click & Collect parcel. The system keeps reminding you until it receives confirmation from the collection point that the parcel has been collected. Sometimes there’s a delay between the store scanning the barcode and eBay registering it, so the reminders continue for a day or two.

If your QR/barcode was scanned when you collected the item, you don’t need to do anything – the reminders should stop automatically within 24‑48 hours. You can also go to **My eBay → Purchase History** and, if available, mark the item as **Collected** to flag it as complete.

If the emails or texts still keep coming after a couple of days, it’s harmless to ignore them. Alternatively you can contact eBay customer support via the Help & Contact page and ask them to close the Click & Collect order manually. Unfortunately there isn’t a user-controlled setting to turn them off.

Hope that helps!

– Vikanug

[str11p]

Directly from the seller?

Or Click and collect?

Or ...

[shee6896_xceug]

Click and collect...I think the fault lies wth the shop which (I guess) didn't scan the package before giving it to me.

[shee6896_xceug]

Yes, thank you, I'm sure the fault is with the (C&C) shop's not scanning the package....they've done this before too! (They are the nearest to me so most convenient for collection.)

[marco@ebay]

Hi shee6896_xceug, thanks for your post.

These notification would stop as soon as you collect them item, I am guessing that the item probably wasn't marked as collected, and that's why you're still getting those notifications. If you confirm the item number, I'd be happy to take a look for you to see if we can get that sorted.

Thank you,

Marco