Postage Label not generating error - not possible to generate the label. Something is wrong.

[coinbags]

Hi , today I tried to generate  a simple delivery Royal Mail label for three of my orders I get the following message.

 "It was not possible to generate the label. An issue occurred while generating your postage label. Please try again in a few moments."

I have tried every hour to print the label but get the same message , has anyone else had this issue today or do you kown if it is a system outage with Royal Mail / Ebay Print Label 

[marco@ebay]

Hi coinbags, thanks for your post.

Is this still happening to you? If so, could you please confirm the item number, so we can take a look for you?

Thank you,

Marco

[coinbags]

Hi Marco

It appears that my issue is related to RM temporary suspension of collection services for my area as the label will generate if i do not try to book a collection.

"Sorry!

We’re unable to book collections for your postcode at the moment.

It’s not you, it’s us… we sometimes have to stop offering collections in areas temporarily, and we hope to offer collections from your area again soon, but in the meantime you can use our network of drop off points to send all your items."

[marco@ebay]

Thanks for your reply, coinbags.

Thanks for confirming, I will pass this as feedback to our shipping team, so they are aware of the situation in case they aren't already.

Thank you,

Marco

[marco@ebay]

Hi coinbags,

Would you have the item number by any chance? We're looking to flag this directly with Royal Mail, but we would need the item number to provide them with all the information, so we can report it properly.

Thank you,

Marco

[coinbags]

Hi Marcus

item number for one of the deliveries is  226869590540 which is now on route to the customer . 

Coinbags

[marco@ebay]

Thanks for your reply, coinbags.

Just to confirm that's the order where you got the error message above, correct? I just to double check, were you able to book the collection in the end or did you have to ship the item the traditional way?

Thank you,

Marco

[coinbags]

Hi Marco 

All impacted orders had to be shipped the traditional way as collection was suspended for my area.

"Sorry!

We’re unable to book collections for your postcode at the moment.

It’s not you, it’s us… we sometimes have to stop offering collections in areas temporarily, and we hope to offer collections from your area again soon, but in the meantime you can use our network of drop off points to send all your items."

The error message above I posted was from the RM website which I checked to see if I could book a collection for my postcode area

[marco@ebay]

Thanks for confirming, coinbags.

I've passed this on for you now, hopefully once we flag this with them, they will take actions. However, please note that since they are a different company, I cannot guarantee that actions around this will be taken as it is ultimately up to them.

Thank you,

Marco