How to Set Free Next Day Delivery

[habacstudio]

Hi,

I offer free next day delivery and dispatch same working day. But on the listing it is showing 3 days. How can I change this?

[marco@ebay · Accepted solution]

Hi habacstudio, thanks for your post.

Could you please confirm 2-3 items number where you offer next day delivery, but you get a pretty extensive estimated delivery day, so we can take a look for you?

Thank you,

Marco

[habacstudio]

Hi Marco,

This is my listing circled in red. I have set free shipping 24 hours tracked. But 3 days free postage appears.   https://www.ebay.co.uk/itm/186682478656?_skw=cashmere+beanie&itmmeta=01JGQK0XBRWP6ADYGSA8S3JMW8&hash...

[marco@ebay]

Hi habacstudio, thanks for your reply.

I've just flagged this for review, once I get an update on this, I will post back here to let you know.

Thank you,

Marco

[marco@ebay]

Hi habacstudio, 

I've just been confirmed that this is due to our dynamic estimated delivery dates. Once your buyer place an order they will be able to see the next day delivery, but due to other factors that our dynamic delivery date takes into consideration, the might see an extended range. However, if they place an order today in the morning, for example, and they see the 8th as the first delivery date, that means it'd be working correctly.

Thank you,

Marco

[habacstudio]

Hi Marco,

Thanks but it's not the case. I checked at 2pm today and the listing still shows 3 days postage. Even though I offer next day delivery. 

I'm paying for advertising, can't help but feel I'm missing out on sales due to 3 days postage! 

How can I get this fixed asap?

Thank you

[marco@ebay]

Hi habacstudio, thanks for your reply.

As advised before, this is due to the factors that our estimated delivery dates take into consideration. While I understand where you're coming from, there is nothing to get fixed as this is working as expected.

Thank you,

Marco